Regulations

Terms and Conditions for sale using the means of distance communication

  • I. Definitions

    1. The definitions used in the Regulations shall have the following meaning:

    • a) Correspondence address – PO Box 40705, 6023 Larnaca, Cyprus;
    • b) Supplier - Antym Holdings Limited with its registered office in Cyprus, companies register number HE 321240 kept by the Ministry of Commerce, Industry and Tourism, Department of Registration of Enterprises and the Industrial Board, Nicosia; an entity being the platform administrator who provides a place where the Sellers and Customers can implement transactions with regard to the Vouchers, as well as helps with the implementation of these transactions, in particular, is the intermediary in the payment for the transactions carried out via the platform.
    • c) Customer – a natural person placing an Order, who is at least 18 years of age and has full legal capacity (in accordance to the written laws applicable to the whereabouts of the customer), as well as a legal person and an organisational unit without legal personality, whom special provisions confer legal capacity;
    • d) Consumer – a natural person who acts in the Sales Agreement for purposes that are not connected with their business, professional, trade or crafts activity;
    • e) Contractor – an entity who provides a product or service in connection with redeeming the Voucher by the Voucher holder;
    • f) Voucher – an instrument in an electronic form or in the form of a document with a code assigned to a particular Customer (in each case personal), entitling the Customer to exchange the Voucher (pay with the Voucher) for a service or goods of the Contractor, with a value not exceeding the limit constituting the Value of the Voucher;
    • g) Platform – an Internet website available at http://www.uk.fordeals24.com, within the framework of which Sellers present only Voucher purchase offers, including special offers valid periodically or for a limited group of Customers;
    • h) Gift – a free good (product or service) to which the Customer acquire in accordance with the offer published on the Platform Website;
    • i) Regulations – these Regulations specifying the conditions for using the Platform;
    • j) Party/Parties – the Seller and the User;
    • k) Website of the Platform – the website at http://www.uk.fordeals24.com;
    • l) Seller – an entity not associated with the Supplier or providing a Voucher via the Platform. The Seller may be simultaneously a Contractor;
    • m) Sales Contract – a Contract under which the Seller undertakes to transfer to the Customer the ownership of the Voucher and the Customer undertakes to receive the Voucher and pay the Value of the Voucher, concluded via the Supplier remotely, without the simultaneous physical presence of the Seller and the Customer, with the exclusive use of one or more means of remote communication until the contract is concluded (via website, by phone);
    • n) Voucher Value – the amount paid by the Customer in order to purchase the Voucher, which is also the amount that can be used at the Contractor's for the purchase of the services or goods;
    • o) Order – declaration of intent of the Customer, aimed directly at the conclusion of a Sales Contract, determining the type and number of Vouchers, placed via the order form located on the Platform or in a manner specified in part IV item 5 of the Regulations.
    • p) CEST – should be understood as Central European Summer Time.
  • II. General provisions. 

    • 1. The Regulations define the rules for the sale of Vouchers via the Platform.
    • 2. These Regulations also apply to Customers who placed their Orders by phone. The possibility for the Customer to place an Order by phone is connected with the necessity to be charged with the costs of the call in accordance with the tarrifs of the telecommunications operator whose services are used by the Customer.
    • 3. In the case of a Voucher purchase, apart from the sales contract with the Voucher Seller, the Customer also concludes a contract with the Contractor, whose subject matter is to provide a service or goods as a part of the Voucher redemption.
    • 4. In the case of Vouchers, neither the Supplier nor the Seller being a Contractor are liable for any contracts connected with redeeming the Voucher, concluded between the Customer and the Contractor.
    • 5. The Customer is absolutely obliged to comply with the provisions of these Regulations.
    • 6. Intellectual property right to the content made available via the Platform, in particular copyright and industrial property rights with regard to the name, domain and logo of the Platform, as well as the graphic, verbal and verbal-graphic elements constituting its components (e.g. offer descriptions), Platform software, and the rights concerning databases are protected by law and the entitled parties include the Supplier or the entities with whom the Supplier has concluded appropriate contracts.
    • 7. The Supplier takes steps to ensure full and proper functioning of the Platform, to the extent that results from the current technical knowledge and undertakes to remove irregularities which have been properly reported by the Customers or determined by the Supplier.
    • 8. The supplier does not guarantee the completeness, usefulness or legality of the offers in the framework of which the Vouchers are made available. The Supplier shall not be liable for the quality, safety, functional characteristics or other features of the goods in connection with which the Vouchers are made available.
    • 9. The Vouchers offered via the Platform are Vouchers for various purposes, and thus they can be exchanged for various goods or services of a given Contractor, which are not individualised at the time of Voucher acquisition.
    • 10. The description of the rights connected with the Voucher is available on the Platform on the subpage with the individual description of a given Voucher.
  • III. Terms of use of the Platform.

    The Customer is obliged in particular to:

    • a) use the Platform without disrupting its functioning, in particular through the use of specific software or devices,
    • b) use any content published on the Platform in such a way not to allow photocopying or reproducing in whole or in part the Platform elements protected by exclusive rights, in particular the information, contents, data, photographs, images, drawings, icons, Voucher descriptions, and trademarks as well as the contents of the Regulations.
  • IV. Conclusion of the Voucher sales contract via the Platform.

    • 1. The Customer may purchase (i.e. conclude a Sales Contract) the Vouchers selected by them via the Platform or by phone. The Sales Contract shall be concluded together with the receipt of the Order by the Supplier.
    • 2. In order to conclude the Sales Contract via the Platform, it is necessary to go to the Platform Website, and then select the Voucher available in the offer of the Platform and place an order, taking further technical steps on the basis of the messages or information presented to the Customer (Order form) or by phone.
    • 3. Orders on the Platform can be made round the clock, every day of the week. Orders can be placed from any country or territory.
    • 4. Orders placed from Monday to Friday (except for public holidays) after 12.00 CEST, on Saturdays, Sundays and public holidays are processed on the next working day (in special cases this period may be extended).
    • 5. The Supplier can be contacted:
      • a) by mail to the correspondence address,
      • b) using the contract form available on the Platform Website – it is possible to place Orders in this way.
    • 6. Placement of an effective Order and conclusion of a Sales Contract are possible only after the acceptance of these Regulations.
    • 7. After the receipt of the Order by the Supplier, the Customer receives an email confirming all the essential elements of the Order and the fact of concluding the Sales Contract along with these Regulations.
    • 8. A prerequisite for the acceptance of an Order for implementation (which is confirmed in accordance with item 7 above), is a correct provision of the Customer data in the order form, by phone or mail. In case of any doubts of the Supplier as to the correctness of the Customer data, the Supplier shall verify these data, for example, by making contact with the Customer. In the case of an inability to contact the Customer or the inability to verify the Customer data for reasons attributable to the Customer, the Order shall be cancelled by the Supplier.
    • 9. In order to deliver the Order, the Customer is obliged to provide all the data necessary for its implementation, i.e. the name and surname, address (street, house number, place and postcode), contact telephone number, email address or other data indicated by the Supplier via the Platform Website (Order form) or during a phone call.
    • 10. The Voucher purchase prices are given in a selected currency and include the cost of shipping (in the case of Vouchers in the form of a document), however, they do not include additional fees and taxes except for those applicable for the registered office of the Voucher Seller. If in the territory from which the Order is placed there are any additional applicable taxes connected with the local law (including the customs duty, excise duty, the VAT), the Customer is obliges to pay them on their own.
    • 11. The Customer has the possibility to pay the price under the Sales Contract:
      • a) in cash upon the Voucher receipt – it is possible to pay in this way only in the cases when it is clearly indicated on the Platform Website before the Order is placed,
      • b) via a payment operator – it is possible to pay in this way only in the cases when it is clearly indicated on the Platform Website before the Order is placed.
    • 12. The Voucher in the form of a document is delivered to the Customer via a postal operator, a courier company or a shipping company. The deadline for the Voucher delivery is up to 7 working days from the date of delivery to the Customer of the email referred to in item 11 letter a above or up to 7 working days from the date of the payment receipt by the Seller, in the case of the selection by the Customer of the method of payment referred to in item 11 letter b above.
    • 13. The Voucher in electronic form is sent to the Customer via email immediately after the conclusion of the Sales Contract. In the case when the Customer fails to make a payment immediately in connection with the Voucher purchase in electronic form, such a Voucher is invalid.
    • 14. In the case when a Gift is attached to the Voucher, constituting goods (as specified in the information provided on the Platform Website), the deadline for the Present delivery is up to 7 working days from the date of delivery to the Customer of the email referred to in item 11 letter a above or up to 7 working days from the date of the payment receipt by the Supplier, in the case of the selection by the Customer of the method of payment referred to in item 11 letter b above.
    • 15. In the event that a Gift being a service is attached to the Voucher (the information of which is available on the Platform Website) the date of execution of such a service is set individually with the Voucher holder.
    • 16. Any requests for a specific time of delivery or change of the form of payment shall be entered in the Order form in the box Notes concerning the Order.
  • V. Voucher redemption

    • 1. The Voucher can only be redeemed at the Contractor's making the Voucher available, thereby the Supplier does not redeem the Vouchers.
    • 2. The Voucher can be redeemed only within the period of its validity. The Customer is not entitled to a refund of the unused Voucher Value.
    • 3. The Voucher cannot be exchanged for any other Voucher or cash.
    • 4. The unused part of the Voucher Value is not refundable.
    • 5. The Voucher can be purchased solely for personal, non-commercial use.
    • 6. The Voucher is valid only for one Customer.
    • 7. The Customer is solely responsible for the Voucher. In the case of a loss of the Voucher, the Customer can obtain the Voucher data from the Supplier.
    • 8. It is forbidden to trade Vouchers.
    • 9. In order to redeem the Voucher at the Contractor's, it is necessary to follow the instructions connected with the Voucher. Any attempts to redeem the Voucher that are contrary to the conditions concerning a given Voucher may void the Voucher.
    • 10. In order to redeem the Voucher, it is necessary to present it to the Contractor within the validity period applicable for a given Voucher. The Voucher not redeemed within the validity period shall expire.
    • 11. Any Voucher which has expired cannot be redeemed, and the Voucher holder shall not receive any reimbursement of its costs (especially the Voucher purchase costs) or any compensation.
    • 12. Vouchers can be redeemed in whole or in part in accordance with the information posted on the Platform in the description of the offer connected with a given Voucher.
  • VI. Instruction on the withdrawal from the Sales Contract by the Consumer

    • 1. The Customer who is a Consumer shall have the right to withdraw from the Sales Contract within 14 days without giving any reason.
    • 2. The deadline to withdraw from the Sales Contract shall expire after 14 days from the date on which the Customer being a Consumer came into possession of the Voucher or on which a third party other than the carrier and indicated by the Customer being a Consumer came into possession of the Voucher.
    • 3. To exercise the right to withdraw from the Sales Contract, the Customer being a Consumer is obliged to inform the Supplier in writing to the correspondence address about their decision to withdraw from the Sales Contract by way of an unequivocal statement (a letter sent by mail or courier).
    • 4. The Customer who is a Consumer may use the template form of withdrawal from the Sales Contract, which constitutes Appendix 1 to these Regulations, but it is not mandatory.
    • 5. To keep the deadline to withdraw from the Sales Contract, it is enough for the Customer who is a Consumer to send the information on exercising their right to withdraw from the Sales Contract before the deadline to withdraw from the Sales Contract.
    • 6. In case of a withdrawal from the Sales Contract, the Seller shall return to a Customer being a Consumer all the payments received from this Customer, including the Voucher delivery costs, immediately and in any event no later than 14 days from the date on which the Supplier was informed about the decision of the Customer being a Consumer on the exercise of the right to withdraw from the Sales Contract.
    • 7. The payment reimbursement referred to in item 6 above shall be made by the Seller with the use of the same payment methods, which were used by the Customer being a Consumer in the original transaction, unless the Customer being a Consumer explicitly agrees to any other solution. In each case, the Customer who is a Consumer shall not incur any fees in connection with the return.
    • 8. The Seller may withhold the reimbursement until the receipt by the Supplier of the Voucher in the form of a document or a Gift (depending on a particular sales case) or until the delivery of the proof of their return, depending which event occurs first.
    • 9. The Voucher or Present should be returned to the Supplier immediately, and in any event not later than 14 days from the date on which the Customer being a Consumer informed the Supplier on the withdrawal from the Sales Contract. The deadline is met if the Customer being a Consumer returns the Voucher in the form of a document or a Gift before the expiry of 14 days.
    • 10. The Customer being a Consumer is obliged to incur the direct costs of return of a Voucher in the form of a document or a Gift.
    • 11. The Customer being a Consumer shall only be liable for the reduction of the Gift value resulting from the use of it in a different way than it was necessary to establish the nature, features, and functioning of the Gift.
  • VII. Non-compliance of the Voucher with the contract and the Customer complaint

    • 1. Without prejudice to the provisions of item 2 to 4 below, if after the receipt of the shipment it occurs that it has defects arising from the delivery or inherent defects, it is necessary to return the shipment to the Supplier. In this case, it shall be exchanged for a high quality one (free from defects).
    • 2. In the case of a non-compliance of the delivered shipment with the Sales Contract or any other violation of the Customer rights, it is necessary to notify the Supplier. The complaint shall be examined by the Supplier not later than 14 days from the date of effective submission (whereby it is the latest date on which the Supplier may send the shipment or an e-mail in response to the complaint). The date of submission of the complaint is considered the date the complaint is received by the Supplier. In the complaint, the Customer should provide their name and surname, correspondence address, and the type of rights violation that occurred. This applies also to Customers who are not Consumers.
    • 3. In order to avoid doubts, it is stated that none of the provisions of these Regulations limit the powers of the Consumer to which they are entitled on the basis of the laws applicable for the territory of domicile of the Consumer. In the event when a provision is found to this effect, the relevant provisions of the commonly applicable law shall apply.
    • 4. The Customer may at any time demand to resolve the issue being the subject matter of the complaint proceedings by a third party and to this end:
      • a) make an application to conduct mediation to the mediator or institution before which the mediation proceedings will be conducted,
      • b) apply to the institution before which the arbitration proceedings are going to be conducted to examine the case by a court of arbitration,
      • c) if they are a Consumer, they may ask the appropriate consumer ombudsman or other entity for help,
    • 5. At http://ec.europa.eu/consumers/odr there is a platform of on-line dispute resolution between consumers and entrepreneurs at the EU level (ODR Platform). The ODR platform is an interactive and multilingual website with a one-stop service for consumers and entrepreneurs seeking an out-of-court settlement of a dispute concerning the contractual obligations arising from an on-line sales contract.
    • 6. In order to remove any doubts, the instruction referred to in item 4 above does not constitute an arbitration clause or the automatic consent of the Seller to participate in mediation or arbitration.
  • VIII. Order cancellation

    • The Customer is entitled to withdraw from the Order if the order has not yet been processed and has not been commissioned for delivery. To this end, the Customer should contact the Seller via the contact form available on the Platform Website and submit an Order cancellation statement, giving a unique order number, e-mail address, name and surname. The data in the cancellation statement must be in accordance with the data in the Order. In the case of a failure to meet the conditions referred to in this item, especially the provision of the information of the Order cancellation in a manner other than the aforementioned contact form, the cancellation shall not be considered effective, and the Order shall be executed, and the consumer shall incur all the costs associated with the concluded Sales Contract. The possibility of order cancellation applies only to unpaid orders.
  • IX. Liability.

    • 1. The Supplier shall not be liable for technical problems or technical limitations occurring on the hardware, a terminal device, the ICT system and the telecommunications infrastructure used by the Customer, and which might prohibit the Customer from the correct use of the Platform and the Services offered via the Platform.
    • 2. The Supplier shall not be liable for:
      • a) the loss of the Customer data due to a hardware failure, system failure or other circumstances arising from the reasons not attributable to the Supplier;
      • b) the effects of the use of the Platform by the Customer in a manner inconsistent with the applicable law, the provisions of the Regulations or customs adopted thereunder,
      • c) the speed of data transfer and the associated restrictions, which are due to the occurrence of circumstances beyond the control of the Supplier of a technical, technological or infrastructural nature;
  • X. Personal data administrator.

    • The administrator of the Customer's personal data is the Supplier, and the Customer's personal data shall be processed for the purposes connected with the conclusion of the Sales Contract and marketing of the goods and services offered by the Sellers (whose list along with the contact details is available on the Platform Website). The Customer shall have the right to access their personal data and the right to correct them. Providing personal data is voluntary but necessary to conclude the Sales Contract.
  • XI. Final Provisions.

    • 1. The settlement of any disputes arising between the Supplier and the Customer, who is not a Consumer, shall be subject to the court with jurisdiction over the registered office of the Supplier.
    • 2. The recognition of individual provisions of these Regulations in the manner prescribed by the law to be invalid or unenforceable shall not affect the validity or enforceability of the remaining provisions hereof.
    • 3. It is prohibited to copy or reproduce in whole or in part the elements of the Platform Website that are protected by exclusive rights, in particular the information, contents, data, photographs, images, drawings, icons, product and brand descriptions, the contents of the Regulations and any content of the Platform Website.
    • 4. The current Regulations are published on the Platform Website in a way enabling its storage and repeated retrieval in the ordinary course of operations.
    • 5. The regulations are an integral part of the Sales Agreement.
    • 6. In the case of conclusion of the Sales Contract between the Supplier being the Customer, the Regulations can be changed only with the express agreement between the Supplier and the Customer being a Consumer.
    • 7. These Regulations come into force on 01 July 2016.

Download the form of withdrawal from the contract