1. Terms used in the Regulations mean the following:
1) Customer – a natural person who reached the age of 18 and has full legal capacity, joining the Special Offer for the purposes not directly related with their business or professional activity. In the case of persons between 13 and 18 years of age, joining the Special Offer by them requires a consent of their statutory representative.
2) Special Offer – “Satisfaction Guarantee” offer regulated hereunder.
3) Regulations – these Regulations.
4) Refund – reimbursement of the price of the Voucher purchased by the Customer.
5) Voucher – a credit document enabling execution of the benefit by the entity issuing such a document up to the amount stipulated therein.
6) Gift – an object added to the Voucher in the Voucher sale process.
7) Exchange – exchange of the gift initially received to another gift.
8) Service Administrator – Antym Holdings Limited, no. HE 321240 in the register of companies conducted by the Ministry of Energy, Trade, Industry and Tourism in Nicosia, 1 Anastasi Soukri, Pamelva Court, Office 3. Correspondence address: PO Box 40705, 6023 Larnaca, Cyprus.
9) Service – the Internet service administered by the Service Administrator through the agency of which Vouchers are sold.
II. General Provisions.
1. The Special Offer does not constitute a guarantee in the meaning of universally applicable legal provisions.
2. The Special Offer does not limit entitlements to the right to terminate the Voucher sale agreement in compliance with the provisions of the sale regulations posted in the Service.
3. The Special Offer applies to selected Vouchers.
4. Information on the Special Offer is always posted in the Service, in a visible place on the Voucher presentation page.
5. The Special Offer entitles the Client to the Refund (with a reservation of section 6 below), and therefore, provides them with more time to resign from the Voucher (Voucher sale agreement termination) than the right to terminate the sale agreement referred to in section 2 above.
6. The Customer is entitled to the Refund provided that they fulfil all requirements stipulated herein.
7. The Special Offer entitles the Customer to exchange (with a reservation of sections 8-10 below)
8. Customer’s entitlement to the Refund does not join with Customer’s entitlement to the Exchange, as well as Customer’s entitlement to the Exchange does not join with Customer’s entitlement to the Refund. Customer may use their right to the Exchange or to the Refund at once.
9. If the Customer uses their right to Exchange, they lose the opportunity to use their right to a satisfaction guarantee on the exchanged Gift.
10. The Exchange is only available to the Customer who meets all the requirements set out in these Regulations.
III. Special Offer’s Terms and Conditions.
1. The Refund is possible solely with regard to the first purchase of the Voucher irrespective of a number of bought Vouchers.
2. Only one order per person, household or family respectively is subject to the Refund pursuant to the requirements stipulated in part IV hereof.
3. The Refund is possible only if the Voucher has not been used.
4. The Special Offer entitles the Client to Refund or Exchange in compliance with the requirements specified in these Regulations, if the Customer is not satisfied with the Gift, which means dissatisfaction caused solely by the Client's failure to notice visible positive effects of using the Gift for at least 30 days in accordance with the recommendations described on the packaging of the Gift or in information materials attached to the Gift.
5. The Exchange is only possible, if the Voucher, to which the Gift was attached, has not been used.
IV. Manner of proceedings.
1. The Refund claim must include data such as:
1) a unique number of the order and e-mail address;
2) the Customer’s bank account to provide refund under the Refund in IBAN standard with the bank’s BIC/SWIFT;
3) Voucher’s unique number;
4) Voucher’s purchase date;
5) Voucher’s purchase price;
6) an indication of the payment method used to pay for the Voucher;
7) a description of the reason for which the Customer resigns from the Voucher’s purchase;
8) information, if the Customer intends to purchase another Voucher through the agency of the Service in the future;
9) a document issued by the Voucher’s seller confirming payment for the Voucher;
10) a written consent to the processing of the Customer’s data by the Voucher’s seller in the scope of the Special Offer, under pain of nullity.
2. The Exchange claim must include data such as:
1) a unique number of the order and e-mail address;
2) Voucher’s purchase date;
3) Voucher’s purchase price;
4) the beginning and ending date of application of the Gift;
5) an indication of the payment method used to pay for the Voucher;
6) a description of the reason for which the Customer resigns from the Voucher’s purchase;
7) a detailed description of the manner and course of applying the Gift in the period indicated in section III point 4 of these Regulations together with a description of additional circumstances that occurred in the period mentioned in section III point 4 of these Regulations,
8) information, if the Customer intends to purchase another Voucher through the agency of the Service in the future;
9) a written consent to the processing of the Customer’s data by the Voucher’s seller in the scope of the Special Offer, under pain of nullity.
3. The refund claim should be attached with the package of the Gift received in connection with the order of Voucher (whereas, it should be secured so that it is not damaged or destroyed during transport).
4. The Refund or Exchange claim should be legible, in particular, in a form of a computer printout.
5. The Special Offer entitles the Customer to Refund or Exchange in compliance with the requirements specified in these Regulations, if the Customer is not satisfied with the Gift, which is means dissatisfaction caused solely by the Customer’s failure to notice visible positive effects of using the Gift for at least 30 days in accordance with the recommendations described on the packaging of the Gift or in information materials added to the Gift.
6. Requesting an Exchange, the Customer selects a new Gift from those proposed by the Administrator of the Service.
7. The complete Refund or Exchange claim should be submitted not later than 60 days after the purchase of the Voucher [whereas, the date of receiving the Customer’s written claim (signed document) by the Service Administrator is taken into consideration].
8. The Refund or Exchange claim should be submitted electronically, to the e-mail address: [email protected] (a scan of a signed declaration including all elements stipulated herein), and then, upon initial verification of correctness by the Service Administrator, it should be sent together with the received gift in writing (a document personally signed) to the address indicated by the Service Administrator.
9. The initial verification of the Refund or Exchange claim and then, the verification of the Refund or Exchange claim sent in writing shall be executed within 14 days as of receiving the claim. Within this period of time, the Customer shall be also informed of any formal defects of the Refund claim, whereas the Service Administrator has 14 days to send relevant information to the Customer.
10. The Refund or Exchange is granted to the Customer, whose Refund claim jointly fulfils all terms and conditions referred to in part III and part IV sections 1-5 hereof, within 60 days of purchasing the Voucher.
11. The Customer is informed of receiving the Reimbursement via e-mail or by letter.
12. While considering the claim, the Customer’s fulfilment of terms and conditions hereunder is verified.
13. The Refund is executed solely to the bank account indicated by the Customer.
14. Direct costs of sending the Gift back to the Service Administrator are borne by the Customer.
15. The Service Administrator does not accept COD packages.
V. Final Provisions.
1. In case any provisions hereof are legally deemed as null and void, it does not influence the validity or effectiveness of the remaining provisions hereof. The null and void provision shall be replaced with a rule closest in meaning to the purposes of the null and void provision and all contents stipulated herein.
2. To all matters not regulated herein in the scope of the complaint procedure, the right to terminate the agreement hereunder, the possibility to benefit from non-court manners of considering the complaint and seeking damages, the provisions of the Voucher’s sale regulations shall apply.
3. The Regulations enter into force on 1st July 2016.
